Consumer & complaints

Mail a cancellation letter online

Some companies make you cancel in writing — gyms, alumni dues, subscription boxes, magazine subscriptions, and timeshares are common. Type your cancellation letter, enter the company address, and we mail it through Canada Post within 24 hours.

Mail a cancellation letterSee pricing
From $6 per letterMailed via Canada PostShipped within 24 hoursNo printer needed

How it works

Four steps. Most letters take under two minutes from sign-in to mailed.

  1. 1

    Write your cancellation

    State your full name, account number, and the date you want the cancellation effective.

  2. 2

    Enter the company address

    Use the address printed on your contract or invoice. If the contract specifies a particular address for cancellations, use that one.

  3. 3

    Pay the flat fee

    One price covers printing, envelope, Canada Post postage, and delivery.

  4. 4

    We mail within 24 hours

    You receive a dated email confirmation. The PDF copy is kept on your order page.

Who this is for

  • Anyone cancelling a gym membership that requires written notice
  • Subscription cancellations that the company will not process by phone
  • Timeshare or club cancellations
  • People who tried to cancel by phone or chat and were stalled

Common use cases

Gym membership cancellation

Many Canadian gyms require written cancellation. A mailed letter satisfies the contract.

Subscription box cancellation

Cancel a subscription that has stopped responding to email or chat.

Magazine and newspaper cancellations

Print subscriptions often require written cancellation by mail.

Timeshare cancellations

Some timeshare contracts include a written-cancellation clause within a cooling-off period.

What you can rely on

PostPal is operated as a utility, not a marketing channel. We do one thing: print and mail your documents through Canada Post.

Domestic
$6
2-4 business days
International
$12
6-12 business days
  • Dated email receipt — useful as evidence of when cancellation was sent
  • Mailed via Canada Post within 24 hours
  • PDF of the letter retained on your order page
  • Files deleted after mailing

Frequently asked questions

Why do some companies require written cancellation?

It is a friction tactic. A written cancellation requirement makes cancellation slower than the original sign-up, which preserves revenue. Some Canadian provinces have consumer protection laws restricting these practices for certain industries — check your provincial consumer protection rules.

What should I include in the letter?

Full legal name, account or member number, the contract effective date if known, the date you want cancellation effective, and a clear statement: "I am cancelling my [service] effective [date]." Sign the letter.

Should I send by registered mail?

For high-value contracts (gym memberships with annual commitments, timeshares), registered mail provides proof of receipt. PostPal mails standard lettermail; for registered mail, contact us before paying.

What if the company keeps charging me after I cancel?

Send a follow-up complaint letter and contact your bank or credit card to dispute charges incurred after cancellation. Your dated email receipt from PostPal serves as evidence of when cancellation was given.

Where should I send it?

Use the address printed on your contract under "cancellation," "notices," or "customer service." If no specific address is given, use the company's head office address.

Related solutions

Other ways to send mail through PostPal.

Ready to send?

Type a letter or upload a PDF. We mail it via Canada Post within 24 hours.

Mail a cancellation letter — $6See all solutions