Consumer & complaints

Send a complaint letter online

Type your complaint, attach receipts or supporting documents, and we mail it as a formal letter through Canada Post. A mailed complaint creates a paper trail that email and chat support do not.

Send a complaint letterSee pricing
From $6 per letterMailed via Canada PostShipped within 24 hoursNo printer needed

How it works

Four steps. Most letters take under two minutes from sign-in to mailed.

  1. 1

    Write your complaint

    State the facts in date order. Include order numbers, account numbers, and what you want done to resolve it.

  2. 2

    Attach supporting documents

    Receipts, screenshots, prior emails, photos. Up to five attachments can be mailed with the letter.

  3. 3

    Enter the recipient address

    Address it to the company's head office, the named executive, the regulator, or the ombudsman office.

  4. 4

    We mail within 24 hours

    You receive a dated email confirmation. The PDF copy is kept on your order page.

Who this is for

  • Consumers escalating an unresolved complaint
  • People filing complaints with provincial regulators or ombudsmen
  • Tenants filing housing complaints
  • Anyone who has been brushed off by phone or email and wants a written record

Common use cases

Unresolved customer service issue

Escalate a phone or chat complaint to a written letter to the company's head office or executive team.

Regulator complaints

File a written complaint with a provincial regulator, ombudsman, or industry body (CRTC, financial ombudsman, professional college, etc.).

Faulty product or service

Send a written complaint with receipts and photos requesting refund, repair, or replacement.

Housing complaints

Mail a complaint about your rental unit, building maintenance, or landlord conduct.

What you can rely on

PostPal is operated as a utility, not a marketing channel. We do one thing: print and mail your documents through Canada Post.

Domestic
$6
2-4 business days
International
$12
6-12 business days
  • Dated email receipt useful for escalation timelines
  • Mailed via Canada Post within 24 hours
  • PDF copy of the letter retained on your order page
  • Up to five attachments per letter

Frequently asked questions

Why mail a complaint when I can email?

Mailed complaints create a stronger paper trail and tend to receive higher-priority handling at most companies. They route through formal complaint channels and executive offices rather than front-line support queues. Use mail when phone and email have not worked.

Who should I address it to?

Address it to the most senior person you can reasonably name — head of customer experience, country manager, or CEO at the head office address. For regulators, address it to the published intake address.

What should I include?

A short factual narrative in date order, the harm caused, what you have already tried, and a specific remedy you want (refund, replacement, written response by a specific date). Attach supporting documents.

Is a written complaint required for some regulators?

Yes. Many provincial regulators and ombudsman offices require complaints in writing. Some require specific intake forms — upload the completed form as a PDF and we mail it.

Will I have proof I sent it?

Yes. You receive a dated email confirmation, and the order page records the mailing date. The exact PDF that was printed is downloadable.

Related solutions

Other ways to send mail through PostPal.

Ready to send?

Type a letter or upload a PDF. We mail it via Canada Post within 24 hours.

Send a complaint letter — $6See all solutions