Privacy Policy

Last updated: March 24, 2026

1. Introduction

PostPal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mail services at postpal.ca (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you use our Service, we may collect personally identifiable information, including but not limited to:

  • Name and contact information (email address, phone number)
  • Mailing addresses (sender and recipient)
  • Payment information (processed securely through Stripe)
  • Account credentials if you create an account
  • Content of letters and attached documents you submit for mailing

Automatically Collected Information

We may automatically collect certain information when you visit our website, including:

  • IP address and browser type
  • Device information
  • Pages visited and time spent
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your mail orders
  • Print, prepare, and mail your letters and documents
  • Process payments securely
  • Send order confirmations and updates
  • Respond to your inquiries and provide customer support
  • Improve our Service and user experience
  • Comply with legal obligations

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Letter content: Retained for 30 days after mailing to handle any delivery issues, then permanently deleted
  • Order history: Retained for 7 years for tax and legal compliance purposes
  • Account information: Retained until you request account deletion

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party companies that help us operate our Service (payment processors, printing partners, postal services)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and receive a copy of your personal data
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Object to or restrict processing of your personal data
  • Data portability

To exercise these rights, please contact us at [email protected].

8. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse cookies, but some features of the Service may not function properly without them.

9. Legal Templates Disclaimer

IMPORTANT: PostPal provides letter templates, including legal letter templates (such as demand letters, cease and desist letters, landlord repair requests, and other legal correspondence), for general informational purposes only.

These templates do not constitute legal advice and are not a substitute for advice from a qualified legal professional. The use of these templates does not create an attorney-client relationship between you and PostPal.

By using our legal templates, you acknowledge and agree that:

  • PostPal is not a law firm and does not provide legal advice
  • The templates are provided "as is" without any warranties, express or implied
  • You are solely responsible for ensuring any letter you send is appropriate for your specific situation and complies with applicable laws
  • PostPal is not liable for any damages, losses, or legal consequences arising from your use of these templates
  • You should consult with a qualified legal professional for advice specific to your circumstances
  • Laws vary by province/territory and jurisdiction, and templates may not be suitable for all situations

Limitation of Liability: To the maximum extent permitted by law, PostPal, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of our templates or the Service.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: