Scotiabank written dispute & complaint mailing address
To send Scotiabank a written dispute or complaint by mail, use Scotiabank, Customer Complaints Appeals Office, 44 King Street West, Toronto, ON M5H 1H1. An impartial internal review of a Scotiabank complaint that wasn't resolved in the first two steps of its Complaint Resolution Process (branch/phone, then Customer Care). This is not a payment address — don't mail a payment here. Include your account number and a clear description of the issue, and keep a copy for your records.
Scotiabank — Customer Complaints Appeals Office
Scotiabank Customer Complaints Appeals Office 44 King Street West Toronto ON M5H 1H1
An impartial internal review of a Scotiabank complaint that wasn't resolved in the first two steps of its Complaint Resolution Process (branch/phone, then Customer Care).
Write it now. We print & mail it for $6.
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- Confirmation of Mailing emailed
Your name
Your return address
ScotiabankCustomer Complaints Appeals Office44 King Street WestToronto, ON M5H 1H1
Your letter, printed and mailed for you.
Key facts
- This address is for written disputes and complaints — not for sending a payment.
- Scotiabank is a bank.
- If the CCAO's decision doesn't resolve things, you can escalate to the independent Ombudsman for Banking Services and Investments (OBSI) at no charge.
- Include your account number, a clear description of the issue, and any supporting documents.
- PostPal prints your letter and mails it for you — no printer, envelope, stamps, or post office trip.
How to send your letter
- 1
Write your letter
State your full name and account number, the transaction or issue you're disputing (with the dollar amount, if it's a billing error), and what you'd like Scotiabank to do. Keep a copy for your records.
- 2
Attach supporting documents
Include copies (not originals) of anything that supports your case — a receipt, a merchant email, a statement excerpt, or a prior response from Scotiabank.
- 3
Address it to Scotiabank
Address it exactly as shown above: Scotiabank, Customer Complaints Appeals Office, 44 King Street West, Toronto ON M5H 1H1.
- 4
Send it with PostPal
Write or upload your letter to PostPal with the address above prefilled. We print it, add your return address, and mail it for you — no printer, envelope, stamps, or trip to the post office.
Common questions
What is Scotiabank's address for a written dispute or complaint?
Scotiabank, Customer Complaints Appeals Office, 44 King Street West, Toronto, ON M5H 1H1. An impartial internal review of a Scotiabank complaint that wasn't resolved in the first two steps of its Complaint Resolution Process (branch/phone, then Customer Care). Confirm it on Scotiabank's official site before anything time-sensitive — issuers do update these addresses.
Can I send a payment to this address?
No. This is a written-correspondence address for disputes and complaints, not a payment address. Scotiabank's payment address is different and is usually printed on your own statement or card — mailing a payment here risks delay or misapplied funds.
What happens after I send my letter?
If the CCAO's decision doesn't resolve things, you can escalate to the independent Ombudsman for Banking Services and Investments (OBSI) at no charge.
What should I include in the letter?
Your full name, account number, a clear description of the issue (with the date and amount, if it's a transaction), and what outcome you're asking for. Copies of any supporting documents strengthen your case.
How do I mail this without a printer?
Write or upload your letter to PostPal with the address prefilled. We print it, add your return address, and mail it for you — no printer, stamps, or post office trip needed.
Sources
Addresses verified September 2026 against official sources. Always confirm on the official site before time-sensitive filings.