RBC Royal Bank written dispute & complaint mailing address
To send RBC Royal Bank a written dispute or complaint by mail, use RBC Royal Bank, Office of the Ombudsman, P.O. Box 1, Royal Bank Plaza, Toronto, ON M5J 2J5. Escalating a complaint about an RBC account, card, or service in writing, after your branch or phone contact hasn't resolved it. This is not a payment address — don't mail a payment here. Include your account number and a clear description of the issue, and keep a copy for your records.
RBC Royal Bank — Office of the Ombudsman — escalated written complaints
RBC Royal Bank Office of the Ombudsman P.O. Box 1, Royal Bank Plaza Toronto ON M5J 2J5
Escalating a complaint about an RBC account, card, or service in writing, after your branch or phone contact hasn't resolved it.
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Your return address
RBC Royal BankOffice of the OmbudsmanP.O. Box 1, Royal Bank PlazaToronto, ON M5J 2J5
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Key facts
- This address is for written disputes and complaints — not for sending a payment.
- RBC Royal Bank is a bank.
- RBC's Office of the Ombudsman is an internal step. If you're still not satisfied after its response (or 56 days have passed), you can escalate to the independent Ombudsman for Banking Services and Investments (OBSI) at no charge.
- Include your account number, a clear description of the issue, and any supporting documents.
- PostPal prints your letter and mails it for you — no printer, envelope, stamps, or post office trip.
How to send your letter
- 1
Write your letter
State your full name and account number, the transaction or issue you're disputing (with the dollar amount, if it's a billing error), and what you'd like RBC Royal Bank to do. Keep a copy for your records.
- 2
Attach supporting documents
Include copies (not originals) of anything that supports your case — a receipt, a merchant email, a statement excerpt, or a prior response from RBC Royal Bank.
- 3
Address it to RBC Royal Bank
Address it exactly as shown above: RBC Royal Bank, Office of the Ombudsman, P.O. Box 1, Royal Bank Plaza, Toronto ON M5J 2J5.
- 4
Send it with PostPal
Write or upload your letter to PostPal with the address above prefilled. We print it, add your return address, and mail it for you — no printer, envelope, stamps, or trip to the post office.
Common questions
What is RBC Royal Bank's address for a written dispute or complaint?
RBC Royal Bank, Office of the Ombudsman, P.O. Box 1, Royal Bank Plaza, Toronto, ON M5J 2J5. Escalating a complaint about an RBC account, card, or service in writing, after your branch or phone contact hasn't resolved it. Confirm it on RBC Royal Bank's official site before anything time-sensitive — issuers do update these addresses.
Can I send a payment to this address?
No. This is a written-correspondence address for disputes and complaints, not a payment address. RBC Royal Bank's payment address is different and is usually printed on your own statement or card — mailing a payment here risks delay or misapplied funds.
What happens after I send my letter?
RBC's Office of the Ombudsman is an internal step. If you're still not satisfied after its response (or 56 days have passed), you can escalate to the independent Ombudsman for Banking Services and Investments (OBSI) at no charge.
What should I include in the letter?
Your full name, account number, a clear description of the issue (with the date and amount, if it's a transaction), and what outcome you're asking for. Copies of any supporting documents strengthen your case.
How do I mail this without a printer?
Write or upload your letter to PostPal with the address prefilled. We print it, add your return address, and mail it for you — no printer, stamps, or post office trip needed.
Sources
Addresses verified September 2026 against official sources. Always confirm on the official site before time-sensitive filings.