Family mail

Send a letter to a nursing home

Type a letter on your phone or laptop, attach a photo, and we print and mail it to a resident at any long-term care home, retirement residence, or assisted living facility in Canada. Mailed via Canada Post within 24 hours.

Mail a letter to a residentSee pricing
From $6 per letterMailed via Canada PostShipped within 24 hoursNo printer needed

How it works

Four steps. Most letters take under two minutes from sign-in to mailed.

  1. 1

    Type your letter

    Use our editor on any device. Larger fonts and clear paragraphs are best for older readers.

  2. 2

    Attach a photo (optional)

    Photos of family, pets, or events are welcomed by most residents.

  3. 3

    Enter the resident's mailing address

    Use the resident's full name, room or unit number on its own line, and the care home's street address.

  4. 4

    We mail within 24 hours

    Mailed via Canada Post. The home staff route it to the resident as part of the daily mail round.

Who this is for

  • Family members of residents in long-term care
  • Adult children living far from a parent in a care home
  • Volunteers and pen-pal programs
  • Friends who want to stay in touch despite limited visiting hours

Common use cases

Weekly check-in letters

A short note every week or two — far more memorable than a phone call for residents with hearing loss.

Birthday and holiday cards

Mail a card or letter on every birthday, anniversary, and major holiday.

Family photos

Mail printed photos for residents to keep at their bedside.

Letters from grandchildren

Have kids dictate a letter and we mail it. Many residents post these letters on their wall.

What you can rely on

PostPal is operated as a utility, not a marketing channel. We do one thing: print and mail your documents through Canada Post.

Domestic
$6
2-4 business days
International
$12
6-12 business days
  • Real Canada Post mail, no special routing required
  • Mailed within 24 hours of payment
  • Photos print directly on the letter — no extra envelopes
  • No subscription, pay per letter

Frequently asked questions

How should I address the envelope?

Use this format: resident's full name, room or unit number on its own line, the care home's name, and street address. Example: "Jane Doe / Room 214 / Maple Grove Long-Term Care / 123 Main St / Toronto, ON, M4B 1B3".

Will the home actually deliver the letter to the resident?

Yes. Canadian long-term care homes and retirement residences sort incoming mail and deliver it to residents as part of regular operations. If the resident has moved units recently, include the most recent room number you have.

Can I send to a resident with dementia or limited reading ability?

Yes. Care home staff often read mail aloud to residents with cognitive or vision impairment. Photos and short, simple letters work especially well for these residents.

Can I attach photos?

Yes. You can attach up to five photos. They print on the same paper as the letter and arrive together.

How quickly can the resident expect it?

Mailed within 24 hours of payment. Canada Post delivers domestic letters in 2-4 business days; the home then routes it to the resident, usually the same day mail arrives at the facility.

Related solutions

Other ways to send mail through PostPal.

Ready to send?

Type a letter or upload a PDF. We mail it via Canada Post within 24 hours.

Mail a letter to a resident — $6See all solutions